Privacy Policy – Perfect Gleam Cleaning Services

Effective Date: January 2025 Last Updated: January 2025 Perfect Gleam Cleaning Services (“Perfect Gleam,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or use our services. 1. Information We Collect We may collect the following types of personal information: Contact Information: name, phone number, email address, and service address. Billing and Payment Information: when you pay via Zelle, Venmo, check, or other methods. Service Details: cleaning frequency, special requests, and service notes. Communications: SMS, emails, and call logs related to scheduling or updates. Media and Records: photos of serviced areas (with your consent). Website Data: IP address, browser type, and cookies to enhance your experience. 2. How We Use Your Information We use your information to: Schedule and provide cleaning services. Send reminders, updates, and confirmations via SMS, phone calls, or email. Process payments and maintain service history. Improve our operations, quality control, and customer service. Comply with legal obligations and resolve disputes. 3. Communication Consent (Opt-In) By providing your phone number or email, you agree to receive communications from Perfect Gleam regarding: Appointment reminders and updates. Service notifications or satisfaction surveys. Holiday greetings or special promotions. You may opt out at any time by replying STOP to SMS messages or contacting us at perfectgleamcleaning@gmail.com . 4. Data Storage and Protection All customer information is stored securely in compliance with U.S. privacy regulations. Access to data is limited to authorized personnel only. 5. Data Retention and Deletion We retain your data only as long as necessary for legal, financial, or operational purposes. You may request data deletion at any time by written request to perfectgleamcleaning@gmail.com . 6. Sharing of Information We do not sell or rent your data. We may share limited information only when: Required by law or court order. Necessary to complete payment transactions. Required for business functions with trusted vendors under confidentiality agreements. 7. Children’s Privacy Our services are intended for adults. We do not knowingly collect personal data from individuals under 18. 8. Your Rights (Under U.S. and Georgia Law) You have the right to: Access your stored data. Request corrections or deletion. Withdraw consent for communications. To exercise these rights, email perfectgleamcleaning@gmail.com .